General & Orders
Q1: How do I place an order on Pullvex?
Simply browse our collection categories (Card Games, Puzzles, Best Sellers), select your desired items, and click Add to Cart. When you are ready, click on your cart icon and proceed to Checkout. Follow the on-screen prompts to enter your shipping details and complete your payment securely.
Q2: Can I change or cancel my order after placing it?
We process orders rapidly to ensure quick dispatch. If you need to modify or cancel an order, please email us immediately at help@pullvex.shop within 1–2 hours of placing your order. Once an order has entered processing or shipping, it can no longer be modified or cancelled, but you may return it upon arrival under our Return Policy.
Q3: Will I receive an order confirmation email?
Yes! As soon as your payment is processed, an automated order confirmation email containing your order receipt and details will be sent to the email address provided at checkout.
Shipping & Delivery
Q4: How long will it take to receive my package?
Order processing takes 1 to 2 business days. Once dispatched:
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Domestic Shipping (USA): Delivery takes estimated 7 to 10 business days.
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International Shipping: Delivery takes estimated 11 to 15 business days.
Q5: How can I track my order status?
Once your shipment leaves our facility, you will receive a shipping confirmation email containing your unique tracking number and direct tracking link. Please allow up to 24–48 hours for tracking scan details to reflect on the carrier's system.
Q6: Do you ship internationally?
Yes, Pullvex offers worldwide shipping! Shipping costs and carrier options for your country will be displayed dynamically during checkout. Please note that customs duties, VAT, or local tax charges (if applicable) are the responsibility of the customer.
Returns & Refunds
Q7: What is your return policy?
We offer a 30-day return policy. You have 30 calendar days from the date of receiving your item to request a return or replacement. Items must be unused, unopened, and in their original packaging to qualify.
Q8: How do I start a return process?
To initiate a return, please contact our support team at help@pullvex.shop with your order number and reason for return. Our team will guide you on how and where to send your package once authorized.
Q9: When will I receive my refund?
Once we receive and inspect your returned items, we will notify you of the approval status. Approved refunds are automatically credited back to your original payment method within 5 to 10 business days.
Support & Contact
Q10: How can I get in touch with customer service?
You can reach our team via:
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Email Support: help@pullvex.shop (24-hour response time on business days)
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Live Chat: Available directly on our website from 9:00 AM – 5:00 PM (EST), Monday to Friday.
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Physical Address: 1134 Alexandria Blvd, Bowling Green OH 43402