Refund policy

At Pullvex, customer satisfaction is at the heart of our operations. If you are not completely satisfied with your purchase, we are here to support you with a straightforward refund and return process.

30-Day Return Window

We offer a 30-day return policy, meaning you have 30 calendar days after receiving your item to request a return or replacement.

Return Eligibility Criteria

To qualify for a return and refund:

The item must be unused, unopened, and in the exact condition that you received it.
The product must remain in its original factory packaging, including all inner wrappers, seals, cards, and accessories intact.
You must provide a valid receipt or proof of purchase.

How to Initiate a Return

Do not send items back to us without requesting a return first. To start the return process:

Contact our customer support team stating your order number and reason for return.
If your return is accepted, we will provide you with a Return Merchandise Authorization (RMA) along with specific return mailing instructions and destination address.
Items returned without prior authorization will not be processed.

Damaged, Defective, or Incorrect Products

Please inspect your order immediately upon receipt. If an item is defective, damaged in transit, or if you received the incorrect item, contact us right away so we can evaluate the issue and make it right immediately via a free replacement or full refund.

Refunds Process

Once we receive and inspect your returned package, we will notify you regarding the approval status of your refund. If approved, your refund will be automatically credited back to your original payment method within 5 to 10 business days.